Frequently Asked Questions (FAQ):


Please read before submitting support request

Withdrawal Problem
* Withdrawal requests process within 48 hours from the time of your request.
* Withdrawal request processed but your Bitcoin wallet does not indicate it has received?
Please check your Bitcoin wallet after few hours.
* You have received incorrect Bitcoin batch number in your transactions history?
Please check your Bitcoin wallet after few hours.
* You can withdraw to the payment system that you have deposited from.
* We process your withdrawal to the wallet address that you have entered in your account settings.
* Minimum withdrawal amount is only $10.00

Deposit Problem
* Bitcoin deposit may take up to 12 hours to show up in your account.
* Receiving "Getting address error" in the Bitcoin deposit page? Please try again.
* Minimum deposit amount is only $5.00

Referral / Up-line / Referrer Problem
* Its not possible to change your account upline or add a new referrer.
* If you do not enable your internet browser cookies, your account will not be created under the correct sponsor.
* Please check sponsor username in the registration page before creating account.
* We do not pay referral commission to the members that do not have active deposit.

Trade Modules
* You will earn daily, 5 days per week, for the number of calendar days specify for the package you have chosen, and principal (invested amount) will already be included in the daily amount received. 48 hours is required to deploy funds of new Trade Modules acquired, and will begin daily earning at that point (does not include weekends and holidays).

Daily Profit Issues
* You are not receiving daily profit? It usually takes a few days for the funds you have deployed for trading by way of the package you have chosen, to be activately placed for trading and profit generation.

PIN Code
* Pin code is a secure number you have choose in the registration process and you will use it for requesting withdrawal or modifying your account details.
* Forgot your PIN code? Recover it from settings section of your member area.
* Be sure to add to your email contacts list for receiving emails.

Investing From Balance
* Trade Modules have daily accounting & display daily interest just like a Bank CD (Certificate of Deposit), however they are a 135 Earning Days Contract and all earnings from this matures at the end of the Contract just like a Bank CD, which at that time, those funds in your Account eWallet can be used to reinvest by purchasing new Trade Modules.
* Our company executives want our members and leaders to know that this issue and subject in passive investment programs, ad packs & ad share platforms, etc is one of the major factors in those companies not being able to stand the test of time, because that company's ability to meet its future interest return obligations, become exponential and uncalculable and when unmanageable and ultimately unsustainable & unreachable. We know that by making the Trade Module operate as a fixed contract, it does do as nearly all other similar programs are touting and presenting as a great feature, however, operating this way provides the10xTradeProfits program with the ability to effectively forecast, and the ability to confidently promote the stability & reliability of the daily trading profits returns being offered on the site.
* One final point. Your Account eWallet balance actually has two parts. One part is Funds that you may load to the Account before making a Trading Module purchase, and the other is daily interest accumulation toward the completion of the Contract. Loaded funds portion can be used at any time. Daily interest accumulation toward the completion of the Trade Module can be reinvested or purchase new Trade Modules with that portion, upon Contract completion. Our company executives have already decided that these two eWallet balances should be separated, but it is not a simple quick thing to do because of all the internal places the full eWallet balance is used, and the Tech Dept has many other more vital tasks at this time, however, they will get to it in 1st Quarter 2020.
*Due to the fact that these two eWallet balances are not separated at this time, combined with the length of time for the 135 days contract to be completed, therefore, as a benefit to our members who will or may forget or lose track of time, and so that valuable earning days are not lost when the contract is completed, there will automatically be created a new Trade Module contract for the member at the end of the 135 days period unless the Member contacts Support indicating they prefer this function to be turned off and not performed. However, when the programming is done and completed to separate the two eWallet balances, from that point forward, the member will be responsible to be aware of, and keep track of, and manually create a new Trade Module earnings contract(s) on their own in order to keep from losing interest earning days.

Account Logging Out
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Forgot Username or Password
* Forgot your username or password? Please use account recovery link at:

Email Receiving
* Add to your email contacts list for receiving emails.